Terms and Conditions Takt

1. Introduction

These Terms and Conditions govern the use of conversational assistants, widgets, and related software and hosting services provided by Takt, Reykjavik Iceland referred to in this document as Takt we us or our. By installing embedding accessing or using the assistant widget the chat interface the application programming interfaces or any related service you agree to be bound by these Terms and our Privacy Policy.

If you do not agree you must not use the services. If you are entering into these Terms on behalf of a company you represent that you are authorized to bind that company to these Terms.

2. Services Overview

Takt designs develops sells deploys and hosts artificial intelligence powered assistants and supporting web experiences including but not limited to website chat widgets standalone chat pages and custom integrations for client websites. We may also provide maintenance analytics uptime monitoring and other operational support for these assistants.

3. No Professional Advice and No Guarantees

The assistants produce generated outputs that are created by machine learning systems. Outputs can be inaccurate incomplete misleading or outdated. The assistants do not provide legal medical financial or other professional advice. You agree that you will not rely on the assistants for decisions that may create risk or liability and that you will independently verify important information before acting.

Takt does not guarantee accuracy availability response time suitability merchantability or fitness for any purpose. Use is at your own risk.

4. AI Output Responsibility and Indemnification

Client acknowledges that assistant responses are generated content and that Takt does not control every individual output. Client is responsible for reviewing configuring and supervising the assistant including any system prompts guardrails and allowed topics. Client agrees to indemnify defend and hold harmless Takt and its directors officers employees contractors and suppliers from any claims damages losses liabilities and costs including reasonable legal fees that arise from or relate to client configuration client data client prompts or end user reliance on assistant responses.

5. Acceptable Use

You must not use the services to generate or transmit content that is unlawful harmful fraudulent defamatory harassing infringing hateful exploitative or that violates privacy or intellectual property rights. You must not attempt to reverse engineer circumvent security probe scan or test the vulnerability of the services or any related systems. You must not use automated scraping or overload the service with unreasonable traffic.

6. Data Privacy and Data Handling

a We design the assistant integration to operate with data minimization. We do not sell end user personal data. We do not use end user conversations for advertising. We do not disclose end user specific conversation content to unrelated third parties except to deliver the service comply with law or protect safety.

b During normal operation the widget may transmit user messages and context to processing providers needed to generate responses for example model providers cloud infrastructure hosts or email services when a user asks to be contacted. Such processors act under agreements that limit use to service delivery.

c We instruct clients not to ask for sensitive personal data. Do not enter government ID numbers health information card numbers or passwords. If you submit sensitive data you do so at your own risk.

d We keep system logs and minimal technical metadata for security support abuse prevention and quality improvements such as timestamp browser type and general performance metrics. We may store anonymized analytics about usage volumes and common intents.

e Retention. Conversation texts may be cached for a short period to improve response quality and for debugging. Client specific retention rules can be agreed in writing. Absent a written schedule we apply reasonable retention and deletion routines.

f International transfers may occur as part of cloud hosting and processing. By using the services you consent to transfer processing and storage of data in countries that may have different data protection laws than your own. We apply appropriate safeguards where required.

g Requests regarding access correction or deletion of personal data should be sent to takt@takt.is. We will respond consistent with applicable law.

7. No Storage of Payment Credentials in the Widget

The widget does not collect payment card numbers bank credentials or passwords. Any payments for Takt services are completed through separate secure channels described in the relevant agreement or invoice.

8. Third Party Services and Model Providers

The assistants may rely on third party infrastructure text generation models content filters analytics and email or messaging gateways. Takt is not responsible for outages or changes in functionality caused by these providers. Service levels are subject to upstream providers and reasonable efforts.

9. Availability Uptime and Support

We strive for high availability but the services may be unavailable during maintenance provider outages or events beyond our control. Support channels are provided by email at takt@takt.is. We respond within a commercially reasonable time. Emergency handoff to a human is available through the client provided phone or email when configured by the client within the assistant experience.

10. Client Content and License

Client may upload prompts instructions brand copy pricing and other materials for use by the assistant. Client grants Takt a limited non exclusive worldwide royalty free license to host reproduce display modify and process such content solely to deliver the services and to provide maintenance and support. Client represents that it has all necessary rights to submit such content and that the content and its use do not infringe any rights or laws.

11. Intellectual Property

Takt retains all rights title and interest in and to the assistant framework the widget code and any underlying software models templates and designs except for client owned content supplied by the client. Nothing in these Terms transfers ownership of our intellectual property to you. Where Takt delivers a compiled production build for a website or widget that build can be used as delivered but is not intended for modification. Purchase of source code and expanded rights if offered is subject to a separate written agreement and fee which may vary by project scope and complexity. Until full payment of any agreed source code fee all source code remains the property of Takt.

12. Pricing Fees and Invoicing

Fees for development deployment hosting and maintenance are as stated in the relevant offer or invoice. Unless stated otherwise fees are due in advance and are non refundable once work has begun except where required by law. For long running projects staged payments may be agreed in writing. Late payments may result in suspension of service after reasonable notice.

13. Hosting Policy for Shops and Data Restoration

For ecommerce or shop sites deployed by Takt hosting fees will not exceed a reasonable market rate for comparable hosting. If a client fails to pay by the due date Takt may suspend the site after two weeks. Data is retained for a reasonable period. Restoration to client domain or backup export may require a restoration fee disclosed at the time of request.

14. Confidentiality

Each party agrees to keep confidential non public information received from the other party confidential and not to use it for any purpose other than fulfilling the services. This duty does not cover information that is already public independently developed or rightfully received from another source without duty of confidentiality or that must be disclosed by law or order.

15. Security

We implement reasonable administrative technical and physical safeguards that are appropriate to the nature of the service. No online service can be fully secure. You are responsible for maintaining the security of your own systems and for limiting access to your admin interfaces and tokens.

16. Disclaimers

The services are provided as is and as available. To the maximum extent permitted by law we disclaim all warranties whether express implied or statutory including warranties of accuracy non infringement merchantability and fitness for a particular purpose. We do not warrant that outputs will be correct or that the services will be uninterrupted or error free.

17. Limitation of Liability

To the maximum extent permitted by law Takt shall not be liable for indirect special incidental punitive or consequential damages or for lost profits lost revenue lost data loss of goodwill or business interruption even if advised of the possibility of such damages. In no event shall our total liability arising out of or related to the services exceed the amount paid by the client to Takt for the services in the twelve months preceding the event giving rise to the claim.

18. Suspension and Termination

We may suspend or terminate access to the services if you breach these Terms if your use poses a risk to other users or to the service or if required by law. Upon termination your right to access the services ceases. Sections that by their nature should survive will survive including confidentiality intellectual property disclaimers limitation of liability and governing law.

19. Changes to the Services and to these Terms

We may modify features fees and these Terms to reflect improvements changes in law or changes in third party services. Material changes will be communicated in advance when feasible by posting an updated version on this page or by email to the client of record. Continued use of the services after the effective date of changes constitutes acceptance of the changes.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of Iceland without regard to conflict of laws rules. Parties agree to seek to resolve disputes informally first by contacting takt@takt.is. Failing informal resolution disputes shall be submitted to the competent courts in Reykjavik Iceland unless another venue is required by mandatory law.

21. Contact

Takt, Reykjavik 101 Iceland. Email takt@takt.is. Phone plus354 789 1992. If you have privacy questions or requests regarding your personal data contact us at the same email.

22. Summary of AI Specific Disclosures

• Assistant responses are generated by artificial intelligence and may be wrong or incomplete.
• Takt does not provide professional advice through the assistant.
• We do not sell end user personal data and we do not share conversation content with unrelated third parties except to provide the service or comply with law.
• We use data minimization and retain logs and conversation data only as needed for quality security and support subject to agreed retention.
• You should not submit sensitive personal data. If you do submit such data you do so at your own risk.
• A human contact path is available through client configured channels when provided.